Payment Policy

Payment Policies (Effective as of 1 January 2010)

1. All course fees to be paid in advance.
    
2. austrain. academy. accepts only the following forms of payment
   
   

   Credit Card:	American Express, Mastercard & Visa Card
   Direct Deposits:	must be received 3 working days prior to a course
   Internet Banking:	must be received 3 working days prior to a course
   Cheques:	only to approved clients
   Money Orders:	only to approved clients
   Invoicing & Purchase Orders:	are only available on request to approved clients

    
3. Booking/s will be confirmed (by letter or phone) once payment received.
    
4. austrain. academy. reserves the right to cancel a course if there are insufficient participants enrolled.
    
5. Non-attendance without notice will result in the full course fee being charged.
    
6. A substitute may be nominated to attend the course without penalty.
    
7. No refund/s will be given after the training program has commenced.
    

Refunds Policy

austrain. academy. has in place a fair and equitable refund policy

austrain. academy. will refund on the following basis:

• Any overpaid monies
   
• has cancelled the booking or course
   
• we are notified 7 days prior to commencement of a course (subject to our refund and cancellation policy)
   
• Refunds requested within 7 days of a course date will be required to submit a refund request letter to the austrain. academy. (subject to our refund and cancellation policy)

Transfer Policy

1. 7 days notice must be given for any transfers without penalty.
    
2. For transfers less than 7 days a re-booking fee of 25% of the set fee applies per person, course, consultation and or System.
    
3. Transfers made within 48 hours are subject to a re-booking fee of 50% of the set fee per person, course, consultation and or System.

Cancellation Policy

1. Cancellations made 7 days or more prior to a course shall be refunded less a 25% administration fee
    
2. Cancellations made within 7 days of a course shall be refunded less a 50% administration fee.
    
3. Cancellations made within 48 hours of a course SHALL NOT be subject to a refund.

Certification & Statements of Attainment

1. Please be aware that due to VETAB requirements certificates are not issued on the day/night of the course. Arrangements can be made to express post your certificate if you require them in a hurry – ask your trainer for details.
    
2. The Academy bears no responsibility for the following events after the Statements of Attainment (Certificates) have been sent. These events are:-
   
   
   • The Weather and subsequent damage to your Certificates and or Statements received by post to your address.
   • The placement of your mail into your letterbox by Australia Post and or a Contractor
   • The size of your letterbox
   • Incorrect information on your Enrolment Form
   • A Change of address (by the participant) between sitting a course and the posting of a Statements of Attainment (Certificates)