Customer Communication: Communicate in the Workplace (SIRXCOM001A)
Outline
If you are intending to work in retail from small owner operated businesses to large retail outlets, you should have the skills required in “Communicate in the workplace’. Current & Prospective employers would consider it an attractive proposition for a Current or Prospective Employee to have these basic skills
Why Should I Attend?
If you are new to retail, it is vital that your skills in communication be fully developed. Your entrance and or ability to remain in the industry comes at a time when there have been a demand to increase our knowledge with many changes being introduced to increase and improve service standards. It should also provide an edge to the any new entrant seeking supervisory or management positions in the future.
Time
Communicate in the workplace SIRXCOM001A is a competency based one day program with a Statement of Attainment issued on successful completion.
The course covers:
- Establish contact with customers
- Process information
- Communicate with customers and colleagues from diverse backgrounds
- Work in a team
- Read and interpret retail documents
Other Items
- questioning and listening skills
- resolving conflict
- problem solving
- create effective service environments
- telephone answering skills
- identify lines of communication
- understand store departments
