Product Knowledge: Sell Products and Services (SIRXSLS001A)
Outline
If you are intending to work in retail from small owner operated businesses to large retail outlets, you should have the skills required in Sell Products & services SIRXSLS001A. Current & Prospective employers would consider it an attractive proposition for a Current or Prospective Employee to have these basic skills in product knowledge, selling benefits and maximising selling opportunities.
Why Should I Attend?
If you are new to retail, it is vital that your skills in selling be fully developed. Your entrance and or ability to remain in the industry comes at a time when there have been a demand to increase our sales skills with many new products and services available. It will also provide an edge to the any new entrant seeking supervisory or management positions in the future.
Time
Sell Products & services SIRXSLS001A is a competency based 1 day program with a Statement of Attainment issued on successful completion.
The course covers:
- Applying product knowledge
- Approaching a customer
- Gathering information
- Selling benefits
- Overcoming objections
- Closing the sale
- Maximising sales opportunities
Other Items
- Identifying customer needs
- Describing product benefits
- Problem solving techniques
- Customer buying signals
- Recognising sales opportunities
- Add-on product selling
- Understanding sales tergets
