RCG training is mandatory in NSW if you want to work in any role where your duties involve gaming machines. Gaming machines are allowed in registered clubs and hotels and venue staff have additional responsibilities when operating gaming machines.
Depending on your duties you may also need Responsible Service of Alcohol (RSA) training. Austrain Academy is an approved provider of NSW RSA & RCG training on behalf of Liquor and Gaming NSW.
Additionally, the new voluntary Advanced Responsible Conduct of Gambling (ARCG) training is recommended for roles with greater gambling-related harm minimisation responsibilities, such as gambling floor managers and supervisors in hotels and clubs, hotel licensees and club secretaries.
This course is a minimum 6½ hour face to face classroom course that will prepare you for work in the hospitality industry. A NSW competency card can be obtained on successful completion and is valid for 5 years. You will need to successfully complete the NSW RCG Participant Workbook and the SITHGAM022 gap assessment during the face to face class, and an additional online assessment managed by L&GNSW in your own time. (See the details tab for further information).
The course fee includes the cost of the competency card.
You will also be issued with a National RCG Statement of Attainment (SITHGAM022), which may allow you to work in other states in Australia, depending on each state's requirements.
You must bring one of the following types of Photo ID to your course:
This course is for students new to the liquor industry or returning to a job requiring RCG competency after five years. If you hold an existing RSA &/or RCG Competency Card (not more than 28 days expired) you need to complete the Refresher course available from LGNSW.
If your card is expiring soon, you will be notified by email and SMS about how to renew and complete the online refresher training
If you have an RSA/RCG interim certificate issued within five years from the ‘Valid for duties date" you will need to attend a Service NSW branch with your ID as detailed on the certificate to gain a Competency card.
Go to LGNSW website for more information or call us on 1300204020
Austrain Academy is an approved provider of the NSW Responsible Conduct of Gambling Course on behalf of Liquor & Gaming NSW and our training meets the most recent guidelines.
We are also approved by the Australian Skills Quality Authority (ASQA) (RTO ID 91269) to provide the nationally accredited unit of competence SITHGAM022 Provide responsible gambling services.
In NSW this RCG Course is a minimum requirement for all staff with gaming machine duties.
RCG training applies to:
For further information about RCG requirements in States and Territories other than NSW please contact the relevant state authority.
You can apply for the Liquor and Gaming NSW Photo Competency Card at participating Service NSW outlets when you present your Interim Certificate and 100 points of identification.
You can get the digital version of the card as soon as you visit Service NSW to have your photo taken and proof-of-identity check. Visit www.service.nsw.gov.au and search 'Get started with digital licences' to learn more about the digital NSW competency card.
Note - if you already have either a valid RSA or RCG competency card and you complete the additional competency, you will automatically be mailed an updated card with both competencies.
The RCG course is a competency based minimum 6.5 hour program (includes breaks) with a Statement of Attainment and an Interim Certificate issued on successful completion of the course.
The RCG course helps to promote safety (harm minimisation) in venues where there are gaming machines, including how to recognise gambling problems and addiction. This course is delivered face to face by experienced trainers in a classroom setting.
The RCG course covers a range of topics, including:
The RCG materials include: RCG Participant Workbook
Interview footage with problem gamblers and counsellors. This can be accessed on the GambleAware YouTube channel. Help for gamblers is available at GambleAware.
RSA & RCG
Austrain Academy have provided several RSA and RCG courses to the W. Short Hotel Group. Our staff receive thorough information which they use every day when handling Alcohol and dealing with Gaming. Austrain always provide a flexible service but it is the personalities which makes us loyal to Austrain. We will continue to use their services for our staff to ensure our customers receive the best experience possible.