You haven't been trained
until you've been AusTrained

Austrain Academy Team

Leanne Gillen

CEO - Compliance

RTO compliance enquiries.

Diane Crittenden

RTO Manager

School/Group Bookings, Short Course Bookings, Employment Service Liason matters and Marketing/Advertising.

Sky Morgan


Customer service and administration


John W Crittenden
0407 784 728

John Crittenden has been formally involved with workplace training since 1997, working as a Contract Trainer with the AHA (NSW), Corpskills Australia and the Retail Liquor Development Foundation (RLDF - in partnership with Fosters Australia and Peter Hall and Associates) following in excess of 25 years working in the hospitality industry.

John successfully ran licensed premises as an Owner, Managing Director & Licensee of Hotels & Function Centres (Restaurant).

He has been a delegate to the Australian Hotels Association - Illawarra Sub Branch and has been a former Chairman and a Fellow of the AS/NZS Australia New Zealand Risk Management Association.

He was formerly a member of the racing standing committee for the Agrifood Skills Council.

He has recently been awarded a "Services to the Industry" gong for his WHS undertakings with Harness Racing NSW.

John has been a Director of Austrain Academy since inception.

Training & Assessment Qualifications:

  • Certificate. IV Training & Assessment TAE40110
  • Diploma Training and Assessment Systems BZS 50198
  • Certificate. IV Assessment & Workplace Training BSZ 40198

Hospitality Qualifications:

  • Diploma in Hospitality Management THH51202
  • Certificate IV Hospitality – Commercial Cookery THH41397
  • Certificate III Hospitality – Commercial Cookery THH31597

Management Qualifications:

  • Certificate IV in Business (Frontline Management) BSB41004

Workplace (Occupational) Health & Safety Qualifications:

  • Master of Workplace Health & Safety - ANZRMA
  • Advanced Diploma OH&S Risk Management Systems ARMSSA0011RH06
  • Diploma OH&S Risk Management Services ARMSSA0010RH05
  • Diploma Workplace Safety & OH&S Auditing – 16789NSWPOET
  • Certificate IV Occupational Health & Safety BSB41604


Peter B Hall
0416 162 772

Peter Hall has an extensive and exciting background in the hospitality industry, spending 30 years in total as a consultant to the industry, during which he also alternated for fifteen years as a Hotel owner/manager. He is now a highly regarded trainer and industry specialist working around Australia.

Peter sat on the AHA (NSW) Council for many years and served on the Board of the Independent Liquor Group (ILG), the last two years as Deputy Chairman. During this time, he was instrumental in establishing the Responsible Service of Alcohol training program at the AHA (NSW) and firmly placing training on the agenda as a vital and practical way of creating professionalism amongst all levels of hospitality staff.

Peter is also committed to continuing professional development and national accreditation working as a consultant to industry groups and venues, and, over the last fifteen years working with a number of Registered Training Organisations such as Corpskills Australia and the AHA (NSW).

Peter has been a major stakeholder involved in setting up the face-to-face and now the online component of the Retail Liquor Development Foundation (RLDF) through ALSA and Fosters Australia/CUB and has also been a consultant to several of the State AHA Branches in addition to a number of industry suppliers around Australia. He has been involved in numerous multimedia and online training programs around Australia for retailers through ALSA and IBA/ALM (RETA training).

Peter has written and continues to write articles for industry magazines (National Liquor News, Drinks Trade and Hotelier) and has conducted many Conference presentations for the hospitality and retail liquor industries around Australia.


  • Bachelor of Natural Resources – B.Nat.Res – UNE Armidale
  • Diploma in Training & Assessment Systems – BSZ50198
  • Certificate IV in Training & Assessment - TAE40110
  • Fellow – AS/NZS Australian/New Zealand Risk Management Association
  • Advanced Diploma – OHS Risk Management Systems
  • Diploma – Workplace Safety & OHS Auditing
  • Certificate IV – Hospitality Supervision – THH42397
  • Certificate III in Retail WRR30207
  • Diploma in Retail Management