You haven't been trained
until you've been AusTrained
until you've been AusTrained
Face to face or Virtual Classroom courses available.
For quotations and more information:
Office: 1300 20 40 20
Email: info@austrainacademy.com.au
Trainers: John Crittenden & Jason Fullerton
Full course fee - Contact us for details
Virtual Classroom Training Schedule
Face to face or Virtual Classroom courses available.
For quotations and more information:
Office: 1300 20 40 20
Email: info@austrainacademy.com.au
Trainers: John Crittenden & Jason Fullerton
Course fee $297.00
* Contact us for virtual or face to face training at your venue or our offices.
Mandatory training requirements for Club Directors in NSW have been introduced as a part of the 1 July gaming reforms.
By 30 June 2025 one of the following training requirements must be met by all Club Directors of venues with gaming machines in NSW:
Responsible Gambling Board Oversight (RGBO) training
Completion of the Responsible Gambling Board Oversight (RGBO) training course approved by L&GNSW is a way for Club Directors of venues in NSW with gaming machines to meet gaming reform training requirements.
Austrain Academy (ATP Number: CCR10000005) is approved to deliver Responsible Gambling Board Oversight (RGBO) on behalf of L&GNSW.
The course is a one-hour abridged version of the Advanced Responsible Conduct of Gambling (ARCG) course, equipping Club Directors with a high-level understanding of their venue’s responsibility to minimise gambling harm. Contact us for fees.
We can deliver the course by either Virtual Classroom and or Face to Face at your venue.
Complete the enrolment here - https://austrain.jobreadyrto.com.au/apply_to_courses/20415
For a quotation for group training delivered for your Board of Directors virtually or at your venue, please contact us.
Please note that there is a “change of venue” for the ARCG Face to Face Training Session on Wednesday 30th October 2024.
The session will now be held at:
As part of a suite of gaming reforms to identify and support patrons at risk of gambling harm, the NSW Government has committed to the introduction of Responsible Gambling Officers (RGOs) into hotels and clubs with more than 20 gaming machines. Additional information is available at https://www.liquorandgaming.nsw.gov.au/resources/responsible-gambling-officer-rgo
Austrain Academy is approved to deliver the required Advanced Responsible Conduct of Gambling Training (ARCG) on behalf of LGNSW.
Enrol here https://austrain.jobreadyrto.com.au/apply_to_courses/96777
We may also be able to deliver a course for your venue (minimum numbers apply). Contact us to enquire.
Welcome to the team - Jason Fullerton
Austrain Academy are pleased to announce the addition of Jason Fullerton to our team.
Jason has an extensive background in hospitality and a comprehensive knowledge of industry compliance requirements. With first-rate interpersonal, communication and advocacy skills and a passionate belief in the value security, risk and compliance management plays in ensuring Customer Service excellence, Jason is ideally positioned to drive ongoing success for your business and vision for the future.
John Crittenden (Director - Austrain Academy) is also available to deliver this course. John has been formally involved with workplace training since 1997, working as a Contract Trainer with the AHA (NSW), Corpskills Australia and the Retail Liquor Development Foundation (RLDF) following in excess of 25 years working in the hospitality industry.
John successfully ran licensed premises as an Owner, Managing Director & Licensee of Hotels & Function Centres (Restaurant). He understands the needs of hospitality businesses and has extensive knowledge across all areas of compliance.
We may also be able to deliver a course for your venue (minimum numbers apply). Contact us to enquire.
Training can be delivered either face-to-face at your venue or by virtual classroom.
Austrain Academy is an approved provider of this training course on behalf of Liquor & Gaming NSW.
Austrain Academy is approved to deliver the required Advanced Responsible Conduct of Gambling Training (ARCG) on behalf of LGNSW.
Call our office on 1300 20 40 20 if you have any questions or would like to secure a training session for your staff.
Did you know Austrain Academy can assist you with your Work Health & Safety compliance requirements. Our consultancy services are designed to help businesses identify and manage hazards and are tailored to your individual business needs. Just some of our satisfied clients:
Hospitality Apprentices & Trainees
The trainees and apprentices who complete training through Austrain finish their training with a higher level of competence than those who have trained with other RTOs. I put this down to the attention provided to each person in training and the practical training sessions our trainees and apprentices are exposed to. I have been involved with approximately 4-5 RTOs for different reasons over approximately a decade in the hospitality and club industry and I can confidently say that my preference is to use Austrain every time.
Commercial Cookery Apprenticeships
Burnsbury Catering, through our two (2) trading outlets, being, 2 Smoking Barrels & Babyface Kitchen have been utilising the services of Austrain Academy for over five (5) years. During this time, we have sent our Apprentices to Austrain Academy to undertake training in Certificate III in Commercial Cookery. Austrain Academy is a local Registered Training Organisation providing services limited to Hospitality which makes them a specialist in this field. Austrain Academy provides regular feedback on the progress of our apprentices and is passionate about their training product.
Do you need support for implementation of Risk Management Strategies for Workplace Health & Safety and Environmental Health & Safety in the workplace?
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Hospitality Qualifications at Certificate levels III, IV & Diploma and also Work Health & Safety Certificate IV.
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Coming to Australia and want to work in the Hospitality Industry? Do you want an Australian Accredited Certificate?
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Does your business need assistance with staff training, WHS issues, food safety requirements, Armed Hold up awareness, consulting/business assessment? Contact us at Austrain Academy, our industry experts can assist you with any of these issues.
Find out more
Food service, caterer and related retail businesses in Australia need to meet new food safety requirements in the Australia New Zealand Food Standards Code (the Code) from 8 December 2023.
Standard 3.2.2A is a new food safety standard for these types of businesses that aims to improve food safety and support consumer confidence.
There are three food safety management tools in the new standard and Austrain Academy can assist you to comply (click the links below for more information and to enrol):
Take this short quiz to find out if the new requirements apply to your business and how.
Find out more
