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SITHGAM001 (RCG) Provide responsible gambling services

Summary

RCG training is mandatory in NSW if you want to work in any role where your duties involve gaming machines. Gaming machines are allowed in registered clubs and hotels and venue staff have additional responsibilities when operating gaming machines.

Depending on your duties you may also need Responsible Service of Alcohol (RSA) training. Austrain Academy is an approved provider of NSW RSA & RCG training on behalf of Liquor and Gaming NSW.

This course is a 6½ hour face to face classroom course that will prepare you for work in the hospitality industry. A NSW competency card can be obtained on successful completion and is valid for 5 years. The course fee includes the cost of the competency card.

You will also be issued with a National RCG Statement of Attainment (SITHGAM001), which may allow you to work in other states in Australia, depending on each state's requirements.

You must bring one of the following types of Photo ID to your course:

  • a driver or rider licence or permit issued by an Australian State or Territory or any foreign country
  • Australian or other passport
  • NSW photo card
  • proof of age card issued by a public authority of the Commonwealth or of another State or Territory for the purpose of attesting to a person's identity and age
  • Keypass (over-18) identity card issued by Australia Post

This course is for students new to the liquor industry or returning to a job requiring RCG competency after five years. If you already have an RCG and/or RSA Photo Competency Card that is not more than 28 days expired, you do not need to complete this course. (If you choose to complete the course, another Interim Certificate cannot be provided.) You can now renew your photo competency card for five years by completing online refresher training with Liquor & Gaming NSW. If your card is expiring soon, you will be notified by email and SMS about how to renew and complete the online refresher training.

Note: Austrain Academy is not a CRICOS provider and as such, most students on a student visa are not eligible for enrolment. See the ASQA website for further information.

COST $110.00

(includes the NSW Photo Competency Card)

Schedule

  • Mon 18 Nov 2019, 8:45AM - 3:30PM
    Austrain Academy
    7/77 Montague St North Wollongong

Outline

Austrain Academy is an approved provider of the Responsible Conduct of Gambling Course on behalf of Liquor & Gaming NSW and our training meets the most recent guidelines.

We are also approved by the Australian Skills Quality Authority (ASQA) (RTO ID 91269) to provide the nationally accredited unit of competence SITHGAM001 Provide responsible gambling services.

Why Should I Attend?

In NSW this RCG Course is a minimum requirement for all staff with gaming machine duties.

RCG training applies to:

  • licensees of a full hotel licence
  • secretaries of a registered club
  • staff with gaming machine duties
  • staff who pay out winnings
  • staff who patrol or serve in the gaming machine area

For further information about RCG requirements in States and Territories other than NSW please contact the relevant state authority.

How soon can I work after completing the course?

Once you have successfully completed and paid for your course it will take between 24 and 48 hours for you to receive your 'interim certificate'. This certificate will enable you to work in gaming machine related duties for 90 days. During this time you must apply for your Competency Card or you won't be able to work after the 90 days are expired.

Applying for the competency card

You can apply for the Liquor and Gaming NSW Photo Competency Card at participating Service NSW outlets when you present your Interim Certificate and 100 points of identification.

You can get the digital version of the card as soon as you visit Service NSW to have your photo taken and proof-of-identity check. Visit www.service.nsw.gov.au and search 'Get started with digital licences' to learn more about the digital NSW competency card.

Note – if you already have a valid competency card and wish to add either an RSA or RCG Competency, you do not need to attend Service NSW again. You can complete the form available at the Liquor & Gaming website.

Duration:

The RCG course is a competency based 6.5 hour program (includes breaks) with a Statement of Attainment and an Interim Certificate issued on successful completion of the course.

Course Content

The RCG course helps to promote safety (harm minimisation) in venues where there are gaming machines, including how to recognise gambling problems and addiction. This course is delivered face to face by experienced trainers in a classroom setting.

The RCG course covers a range of topics, including:

  • benefits of RCG
  • problem gambling
  • harm minimisation
  • gambling laws
  • minors
  • offences and penalties
  • gaming signage
  • self-exclusion
  • strategies to conduct gambling responsibly
  • venue self-audit checklists
  • player prizes and winnings payment, and
  • how gaming laws affect employees of licensed premises

The RCG materials include: RCG Student Handbook February 2018 (PDF 2.7 MB)

Interview footage with problem gamblers and counsellors. This can be accessed on the Gambling Help NSW YouTube channel, which is maintained by Gambling Help

Testimonials

  • RSA & RCG

    Austrain Academy have provided several RSA and RCG courses to the W. Short Hotel Group. Our staff receive thorough information which they use every day when handling Alcohol and dealing with Gaming. Austrain always provide a flexible service but it is the personalities which makes us loyal to Austrain. We will continue to use their services for our staff to ensure our customers receive the best experience possible.