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SITHGAM001 (RCG) Provide responsible gambling services


RCG is a mandatory course that you must complete if you are a licensee, hotelier, secretary manager or work as a gaming-related staff member in any venue in NSW.

This course is a 6 ½ hour interactive course that will prepare you for work in the hospitality industry. A competency card can be obtained on successful completion and is valid for 5 years. Currently you will need to re-sit the course if your paper-based certificate has expired.

Note: This course is for students new to the industry or students with an expired paper certificate. If you already have an RSA and/or RCG Photo Competency Card you do not need to complete this course. You can now renew your photo competency card for five years by completing online refresher training with Liquor & Gaming NSW. If your card is expiring soon, you will be notified by email and SMS about how to renew and complete the online refresher training.

COST $110.00

(includes the Liquor & Gaming NSW Photo Competency Card)


  • Tue 11 Jun 2019, 8.45AM - 3:30PM
    Austrain Academy
    7/77 Montague St North Wollongong


Legislation now requires all people working in gaming areas of hotels and registered clubs to complete an approved course in order to continue employment. Persons who propose to work in a Gaming environment must complete the RCG prior to the commencement of employment.

The RCG has been approved by the Liquor & Gaming NSW and accredited by the Australian Skills Quality Authority (ASQA), meeting the Liquor & Gaming NSW most recent guidelines.

Why Should I Attend?

In NSW the RCG Course is a minimum requirement for all staff who have any Gaming Related Activity. It is vital that all staff understand the requirements of the Gaming Act in order to protect themselves and their employers from liability.

For further information about RCG requirements in States and Territories other than NSW please contact the relevant state authority.


The RCG course is a competency based 6.5 hour program (includes breaks) with a Statement of Attainment issued by The Academy and an Interim Certificate by the Liquor & Gaming NSW on successful completion of the course.

Some elements covered in this course:

  • Provide Responsible Service of Gambling
  • Provide Information and assistance to customers about Problem Gambling
  • Identify the context of Gambling in NSW
  • Indicators and impact of Problem Gambling
  • Legislative framework for Responsible Conduct of Gambling
  • Responsible Conduct of Gambling Strategies
  • Benefits of implementing Responsible Conduct of Gambling practices

Other Items:

  • Industry Codes of Conduct
  • Minors in hotels and registered clubs
  • Compulsory Signage
  • Hotel Gaming room Requirements
  • The display of Gaming related advertising material
  • Counselling, treatment and associated services for problem gambling & Self-Exclusion


  • RSA & RCG

    Austrain Academy have provided several RSA and RCG courses to the W. Short Hotel Group. Our staff receive thorough information which they use every day when handling Alcohol and dealing with Gaming. Austrain always provide a flexible service but it is the personalities which makes us loyal to Austrain. We will continue to use their services for our staff to ensure our customers receive the best experience possible.

Staff with old-style paper certificates (issued prior to 22 August 2011)

Old-style paper certificates are being phased out in stages until mid 2016.

Staff must not work with an expired certificate.

RSA & RCG Paper Certificate Issued Expiry Date
Up to and including 31 Dec 2008 Expired
1 Jan 2009 – 31 Dec 2009 30 Jun 2015
1 Jan 2010 – 21 Aug 2011 30 Jun 2016